Terms & conditions

1. The agreement

These terms are a binding agreement between you and [YOUR COMPANY PVT LTD], a company registered in India at [REGISTERED ADDRESS] ("HairGro", "we", "us"). They cover your use of the HairGro mobile app, this website, and anything we provide through them (together, the "Service").

By creating an account or using the Service, you accept these terms and our privacy policy. If you don't accept them, don't use the Service.

2. Who can use HairGro

You must be at least 18 years old and legally able to enter into a contract. HairGro is currently offered in [COUNTRIES]. You're responsible for complying with any local laws that apply to you.

3. Your account

You sign in with your mobile number and a one-time passcode. Keep access to that number secure — anyone who can receive your OTP can access your account, including your scans.

One account per person. Don't share your account, and tell us at [SUPPORT EMAIL] straight away if you think someone else has got into it. You're responsible for activity under your account except where it results from our own failure.

The information you give us should be accurate. Your scorecard and routine are only as good as what you tell us about yourself.

4. What HairGro is — and what it is not

Specifically, you agree that:

• You will not delay, avoid or stop professional medical care because of anything HairGro tells you.
• You will consult a doctor before starting, stopping or changing any medication, supplement or treatment — including anything the app mentions.
• You will seek prompt medical attention for sudden hair loss, patchy loss, scalp pain, bleeding, sores, scarring, or hair loss alongside other symptoms.
• Results vary between people, and we do not promise that your hair will improve.

If you think you may have a medical emergency, contact your doctor or local emergency services immediately.

5. Acceptable use

Don't:

• Upload photographs of anyone other than yourself without their consent, or any image that is unlawful, obscene, or of a minor.
• Use the Service to give medical advice to other people, or to run a commercial screening service.
• Reverse engineer, decompile, scrape, or attempt to extract our models, datasets or source code.
• Interfere with the Service, probe it for vulnerabilities without our written permission, or use it to send spam or malware.
• Resell, sublicense or share access to the Service.
• Misrepresent your identity, or create accounts to abuse free trials.

We may suspend or close accounts that breach this section.

6. Your photos and content

You keep ownership of everything you upload. Your photos are yours.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process and display your content solely to operate the Service for you — generating your scorecard, comparing scans over time, powering your routine and answering your questions. This licence ends when you delete the content or your account, apart from copies held in backups for the period described in our privacy policy.

We will not use your photographs in marketing, publish them, or use them to train models for purposes beyond your own analysis unless you give separate, explicit, opt-in permission. You can refuse or withdraw that permission without losing access to the Service.

You confirm that you have the right to upload what you upload, and that any photo of a person is a photo of you or of someone who has consented.

7. Subscriptions and free trials

Plans

HairGro is offered on monthly, quarterly and annual subscriptions. Current prices are shown in the app and on our pricing section, and include applicable taxes unless stated otherwise.

Free trial

• New users may be offered a [7]-day free trial. One trial per person.
• We send a reminder before the trial ends.
• If you don't cancel before the trial ends, your chosen plan begins and your payment method is charged automatically.
• Starting a paid plan during a trial ends the remaining trial period.

Automatic renewal

Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel at least 24 hours before the period ends. Renewals are charged to the payment method on file with the store you bought through.

Price changes

We may change prices. Existing subscribers get at least [30] days notice before a change affects them, and the chance to cancel before it takes effect.

Where you bought it

If you subscribed through the Apple App Store or Google Play, your billing relationship is with them. Their terms govern the transaction, and cancellations, refunds and payment method changes are handled in their settings — we cannot process them for you.

8. Refunds and cancellation

How to cancel

Cancelling stops future renewals. You keep access until the end of the period you've already paid for.

Refunds

• Subscriptions bought through Apple or Google are refunded under their policies. Request a refund directly from the store.
• For purchases made directly from us, we'll refund a subscription in full if you request it within [7] days of the charge and have not made more than [2] scans in that period.
• We don't generally give partial refunds for unused time in a period, except where the law requires it or where we've failed to provide the Service.
• Deleting the app does not cancel a subscription. You must cancel it in the store.

If something has gone wrong with a charge, write to [SUPPORT EMAIL] and we'll look at it properly.

9. AI-generated answers

Parts of the Service — the scorecard and the in-app assistant — are produced by machine learning models. These outputs are generated automatically and can be incomplete, inaccurate or out of date. They are not reviewed by a clinician before you see them.

Treat the assistant as a starting point for a conversation with a doctor, not as a replacement for one. Do not rely on it for decisions about medication, dosage or medical conditions.

10. Our intellectual property

The Service, including its software, models, design, scoring methodology, text, and the HairGro name and logo, belongs to us or our licensors. We grant you a personal, non-transferable, revocable licence to use the app for your own non-commercial use, and nothing more.

If you send us feedback or suggestions, we can use them freely and without obligation to you.

11. Availability and changes

We aim to keep the Service running, but we don't guarantee uninterrupted availability. We may change, suspend or discontinue features, and we may need to take the Service down for maintenance.

If we discontinue the Service entirely, we'll give you reasonable notice, a way to export your data, and a pro-rated refund of any prepaid period.

We may update these terms. For material changes we'll give notice in the app or by message before they take effect. Continuing to use the Service after that means you accept the updated terms.

12. Ending the agreement

You can stop using HairGro at any time and delete your account from the app. We may suspend or terminate your access if you breach these terms, if we're required to by law, or if we discontinue the Service.

Sections that by their nature should survive termination — content licences already granted, disclaimers, liability limits, indemnity and governing law — continue to apply.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

We do not warrant that the Service will be error-free, that analysis will be accurate, or that using it will produce any particular result for your hair.

Nothing here excludes any right you have under mandatory consumer protection law, including the Consumer Protection Act, 2019 in India.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or opportunity, arising out of your use of the Service.

Our total aggregate liability for any claim relating to the Service is limited to the greater of (a) the amount you paid us in the [12] months before the claim arose, or (b) [₹5,000].

These limits do not apply to liability that cannot be excluded by law, including for death or personal injury caused by our negligence, or for fraud.

15. Indemnity

You agree to indemnify us against claims, damages and reasonable costs arising from your breach of these terms, your misuse of the Service, or content you upload that infringes someone else's rights.

16. Governing law and disputes

These terms are governed by the laws of India. Subject to the paragraph below, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

Before starting formal proceedings, please write to [LEGAL EMAIL] and give us [30] days to resolve the matter. Most things are fixable that way.

If you are a consumer resident in another country, you may also have the right to bring proceedings in your local courts, and nothing here removes protections available to you under the mandatory law of your country of residence.

17. Contact and grievances